How does this set Alexander Holburn Beaudin + Lang LLP apart? We establish achievable timelines for dealing with client cases.
We keep clients fully apprised of developments on their file.Ħ. We provide transparent budgets for our services.ĥ. We respond to client enquiries within one business day.Ĥ. We communicate in the manner and frequency our clients want.ģ. We provide the best possible legal advice.Ģ. SM: Our client service promise includes six points we’ve identified as critical in order to meet our client’s satisfaction:ġ. How do you articulate your service efforts? This is a coveted award in our firm, with the winner receiving a gift and their photograph is proudly displayed on our walls. To further acknowledge our commitment, a staff member who’s gone above and beyond their regular duties to service the needs of a client is honoured with our Reach Award. It is located on our website and is displayed throughout our office as a constant reminder of the service we promise to deliver. The foundation of our program is our six-point client service promise. Knowing this, our firm developed a client service program that is spearheaded by a dedicated partner, our business development manager and our human resource manager. SM: We approach client service with the understanding that it only works if everyone is committed. How does Alexander Holburn Beaudin + Lang LLP approach client service? Stewart Muglich, associate counsel at Alexander Holburn Beaudin + Lang LLP, explains how a focus on delivering a high level of client service, coupled with outstanding corporate culture, has helped his firm boost client referral and retention rates. Happy clients are more likely to refer their lawyers to friends and colleagues which has certainly been the case for one of Vancouver’s leading law firms. According to the 2017 Legal Trends Report consumers turn to friends/family 62 percent of the time and to other lawyers 31 percent of the time. Studies show that the most common way people find a lawyer is from a referral. Successful client service commands considerable attentionĪ nother article on client service may sound cliché but a strong corporate culture, focused on client service, can change it from a catchphrase to a revenue driver.
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